Late Arrival Policy
In our efforts to make your visit more comfortable and provide you with the most effective treatment, our office has implemented a late arrival policy.
Should you arrive late, you will receive the remaining time allocated to your scheduled appointment, however you will be billed the full amount of the appointment duration you have reserved.
This is to ensure that clients coming in after you do not have to wait for their reserved time. We will try to accommodate late‐comers as best as possible, but cannot compromise on the quality and timely care provided to our other clients.
New clients are encouraged to print off the health history form from the website and fill it out prior to coming in. Otherwise, new clients need to arrive at the office at least 15 minutes prior to the scheduled appointment to complete the paperwork.
We truly appreciate your compliance and understanding with this policy so that we can continue to provide excellent care and customer service.
Cancellation Policy
Your appointment time has been reserved for you. In consideration of your massage therapist and fellow clients, We ask that you contact us by phone or email at least 24 hours prior to your appointment. You will be charged the FULL amount of your appointment if you cancel/request to reschedule your appointment less than 24 hours before the start of your appointment.
If you find yourself in a situation where you are not able to give us the full 24 hours notice we will do our best to fill your time. If we are able to fill your spot, you will not be charged.
We understand and will bare in mind that due to sudden illness and unexpected emergencies (none work related), you may not be able to give us 24 hours notice.
Please note however, that situations such as being called into work or childcare issues are not considered an emergency. If you have unique work/life demands that may affect your ability to honour our cancellation policy, we would be happy to speak with you about other booking options which may suit your lifestyle better!
No Show Policy
Clients who fail to show for appointments may be asked to pre-pay for future services. It is important that our massage therapists are compensated for reserved time slots.
Privacy Policy
As a Health Information Custodian (HIC) under Ontario’s Personal Health Information Privacy Act (2004), We are bound by law and ethics to safeguard your privacy and the confidentiality of your personal information. It is not the practice of this office to buy, sell or trade private information.
Our responsibilities include:
- Collect only the information that may be necessary for your care
- Keep accurate and up-to-date records
- Safeguard the medical records in our possession
- Only when it is deemed necessary for your treatment , and with further written permission, will we contact other health care providers outside the clinic
- Information may be shared with another health care provider (including any member of a regulated health profession under the Regulated Health Practioners Act) and organizations on a “need to know” basis only where required for your care (emergencies, serious safety issues, other RMTs in the clinic)
- Disclose information to third parties only with your express consent, or when necessary for legal reasons
- Retain and destroy records in accordance with the law
Your request for care implies consent for our collection, use and disclosure of your personal health information for purposes related to your care. As noted above, other purposes require your express consent.
Your rights include:
- Understand the purposes for the collection, use and disclosure of your personal health information
- Refuse or give consent to the collection, use, or disclosure of your personal health information, except where required by law
- Withdraw or change your consent
- Access to view your records
- Request amendments to your records
- Obtain copies of your records (please request the fees for this service).
- Complain to the Office of the Information and Privacy Commissioner (OIPC) about a custodian’s refusal to give you access to all or part of a health record
- Make a complaint to the Information and Privacy Commissioner about any breach of your privacy
If you have any concerns about the accuracy of your records, if you would like to discuss our privacy policy in more detail, or have specific questions or complaints about how your information is handled, please contact our office.
